Privacy Policy

SensoryWave is an online platform providing calming music, AI-generated audio, sensory room experiences, and therapeutic tools for individuals with autism, misophonia, tinnitus, and sensory processing needs.

Operator: SensoryWave
Location: Queensland, Australia
Contact: hello@sensorywave.care

• Name and email address when you register.
• Payment information processed securely by Stripe (we never store card details).
• Caregiver profile information you choose to enter.
• Usage data, device info, IP address, cookies.
• Analytics via Google Analytics 4 and Meta Pixel.

SensoryWave does not collect clinical or diagnostic health information. Any sensory preferences you enter are used solely to personalise your experience and are never shared with third parties for medical purposes.

• Create and manage your account.
• Process payments via Stripe.
• Send service emails and marketing (with consent only).
• Measure advertising effectiveness via Meta Pixel and GA4.
• Improve our platform and features.

We use essential cookies, analytics cookies (Google Analytics 4) and advertising cookies (Meta Pixel). You can manage cookies through your browser settings.

Our website uses the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising. Data may be transmitted to Meta in the United States. We use this data solely to improve our advertising.

We do not sell your data. We share only with:

• Supabase (database)
• Stripe (payments)
• ElevenLabs (AI music)
• Google Analytics
• Meta Platforms
• Legal authorities when required by law

In the event of a data breach affecting your personal information, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme and Queensland's Information Privacy and Other Legislation Amendment Act 2023.

We retain your data while your account is active. Request deletion anytime at hello@sensorywave.care — processed within 30 days.

SensoryWave is used by caregivers and adults on behalf of children. We do not knowingly collect personal information directly from children under 13 without parental consent.

Under the Australian Privacy Act 1988 and Queensland privacy law you may:

• Access your personal information
• Request correction
• Request deletion
• Withdraw marketing consent
• Lodge a complaint with the OAIC at www.oaic.gov.au (Phone: 1300 363 992)

Some providers are located outside Australia including the United States. We take reasonable steps to ensure your data is protected consistently with Australian Privacy Principles.

We only send marketing emails with your consent. Unsubscribe anytime via the link in any email or by emailing hello@sensorywave.care.

Email: hello@sensorywave.care
Website: https://sensorywave.care
Location: Queensland, Australia

If not satisfied, contact the OAIC: www.oaic.gov.au | 1300 363 992

© 2026 SensoryWave · Queensland, Australia